2021 was an extraordinary year for PNC. With our acquisition of BBVA USA and continued organic expansion, we are now a coast-to-coast Main Street Bank with a customer and employee base that is more diverse than ever before. Our management of environmental, social and governance issues continues to play an increasingly important role in our ability to succeed.
- William S. Demchak, PNC Chairman, President and Chief Executive Officer
We are committed to our employees, customers, communities and environment because it’s right. It’s right for our company, our people and our world. And our commitment to that belief has never been stronger.
In 2021, we conducted our third priority issues analysis to ensure that our priority issues reflect rapidly evolving environmental, social and governance considerations, and stakeholder interests. Through this process, we identified several issues of greatest interest to our stakeholders and where we believe we have the greatest opportunity to impact through our ongoing business activities. These issues include information security; diversity and inclusion; talent management and engagement; ESG risk management; customer privacy; ethics and compliance; and financial access and inclusion.
Employees are our greatest asset and help differentiate us in the marketplace.
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Our business model is built around strengthening the communities we serve.
Everyone at PNC is responsible for upholding our core values across all of our business practices.
Environmentally friendly business practices define our operations as a company.
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The content in PNC’s corporate responsibility materials, including our Corporate Responsibility Reports and Newsletters, is accurate as of the date of each such report. Updates or changes to any of our corporate responsibility materials will be reflected in the online version of such report, which can be found at www.pnc.com/csr. Our corporate responsibility materials should be read in conjunction with PNC’s then current Annual Report and Proxy Statement, both of which contain additional information about our company. Our corporate responsibility materials use certain terms, including those that the GRI sustainability reporting guidelines refer to as "Material topics," to reflect the issues of the greatest importance to PNC and our stakeholders. Used in this context, these terms should not be confused with the terms "material" or "materiality," as defined by or construed in accordance with securities law, or as used in the context of financial statements and financial reporting. Furthermore, any forward-looking statements contained in our corporate responsibility materials should not be unduly relied upon, as actual results could differ materially from expectations. For more information about such statements, please refer to the "Forward-Looking Statements" and "Risk Factors" sections of our latest Form 10-K in PNC’s Annual Report, as updated or supplemented by our subsequent filings with the Securities and Exchange Commission, which can be found at www.pnc.com/investorrelations.
This material does not constitute an offer or solicitation in any jurisdiction where or to whom it would be unauthorized or unlawful to do so.
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