Focusing on Customers Defines our Business

We're committed to providing a high quality of service to all customers, no matter the channel.

 

  • Customer Service
    Office of the Customer
    Now in its second year, the Office of the Customer is continuing to deliver on our customer-focused corporate values and has launched several new programs.
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  • Integrity
    Serving Diverse Customers
    We're committed to serving our increasingly diverse customers, including those with physical disabilities and language barriers.
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  • Advocacy
    Supporting Female Business Owners
    PNC offers bankers proprietary training to better understand the opportunities and challenges that female financial decision makers face.
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  • Security & Protection
    Customer Privacy
    To earn the trust of increasingly discerning customers, we continue to invest in systems to detect, deter and prevent unauthorized access to customer information.
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  • Innovation
    Advancing Technology
    To best address changes in technology and consumer preferences, we're advancing innovation across our businesses, customer interactions and the communities where we operate.
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  • Customer Service
    Leveraging Social Media
    Our dedicated Social Media Customer Care team monitors and quickly responds to inquiries on PNC's corporate channels.
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  • Integrity
    Responsible Lending & Mortgage Practices
    We are committed to understanding our customers and offering them a variety of products so they can choose an option that best meets their needs.
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  • Building Trust
    Fair Design & Sales
    We ensure that the development and sales of our products and services comply with all laws and regulations, including fair lending and anti-
    discrimination laws.
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  • Green
    Energy Financing & Green Banking
    We understand the opportunities and complexities associated with energy financing and recognize the value of innovative technology that leverages the wind and sun.
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