Account Security

Your Password and User ID are Key to Account Security.

Every day, cyber criminals from across the world are scheming about ways to steal your data. According to the FBI’s 2017 Internet Crime Report, [1] a total of 301,580 complaints were reported by victims with losses in excess of $1.4 billion that year. They seem to be using increasingly sophisticated methods, which means consumers need to stay on high alert to help protect their personal information.

"Consumers’ security should be a top priority, and we urge them to remain vigilant so they don’t unwittingly hand over sensitive personal and financial information to cyber fraudsters. Consumers can help defend against cybercrimes by frequently updating their user IDs and passwords, and creating strong passwords.

Debbie Guild, chief security officer at PNC

 


How to reset your online banking PNC password:

  • Sign in to Online Banking.
  • Click the Customer Service tab.
  • Click the “Password and Pin” link under the Security Settings section.
  • Under “Modify Password” enter a new password.

    Password Criteria
    • Set a password that is unique to PNC.
    • Do not choose a password previously used at PNC or have used anywhere else.
    • 8-20 characters using letters, comma, numbers and/or special characters.
    • Use words that are not common.
    • Select passwords that are easy for you to remember, but difficult for others to guess.

How to reset your online banking PNC user ID:

  • Sign in to Online Banking.
  • Click the Customer Service tab.
  • Click the User ID link under the Security Settings section.
  • Enter a new user ID on the "Modify User ID" page. Set a user ID that is unique to PNC. If the user ID is all numeric, you also can use this for your PNC Voice Banking user ID by checking the box, otherwise the user IDs for online and voice banking will remain separate.

    User ID Criteria
    • 8-20 characters using letters, comma, numbers and/or special characters.
    • Cannot be the same as your PNC account number, Social Security/Tax Identification Number of online banking password.
    • Cannot include spaces. Not case sensitive.
    • Special character limitation: Limited to @_.-
    • Each special character can only be used once.
    • Cannot use consecutive characters.
    • Cannot start or end with a special characters.
  • Enter the new Online Banking password you have just created.
  • Click "Submit Modifications." 
  • You will receive a confirmation pop-up message.

 

How to reset your user ID, password and security questions on the PNC Mobile Banking app:

  • Sign on to the PNC Mobile app.
  • Tap the main menu (three lines) at the top left.
  • Tap Control Hub at the bottom right of the menu.
  • Tap Sign-In & Biometrics.
  • Tap Change User ID, Change Password or Change Security Questions and follow the on screen steps.

Actions to Help Protect Accounts

Below are some of the best practices for online banking to enhance your online banking security:

  • Set a password and user ID that are unique to PNC. Never use the same password and user ID to conduct your PNC banking as you do for any other site. Reusing the same log-in credentials on different websites, such as social media sites or email, puts your credentials at risk, as well as any other account using those same credentials.
  • Set up PNC Alerts [2]. This is a security option for PNC customers to receive an email and/or text message notification of key activity on your PNC accounts.
  • Create strong passwords. The best passwords are a minimum of eight characters, contain a mix of letters, numbers and special characters (Examples: $, # and %). Use words that are not common. Select passwords that are easy for you to remember, but difficult for others to guess. PNC passwords may be a mix of 8-20 characters.
  • Choose security questions when available/offered. Select security questions with answers that cannot be found on public websites or guessed. For example, if you’ve ever noted your favorite color or favorite food on a social media website, this would not make for a good security question.
  • Add "Additional Sign On Security" to your account. This is a security option that allows you to receive a text message with a one-time passcode every time you sign-on to online banking. See the "Security Settings" section of PNC Online Banking, select "Two-Step Verification [3]" and then "Additional Sign On Security."

Have Questions?

 Check Out Our FAQs

Frequently Asked Questions  »

Important Information and Disclosures

  1. 2017 Internet Crime Report, FBI Internet Crime Complaint Center.

  2. PNC Alerts are free to customers. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.

  3. Two-step verification is free to customers. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.

Important Legal Disclosures and Information

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.