PNC Merchant Services® is here when you need us most.


If you have questions or experience a disruption related to your PNC Merchant Services account, please call: (800)-742-5030

If you would like to talk to a specialist regarding different ways your business can accept payments online, please call: (888)-562-2300

Overview

We recognize the tremendous impact that the Coronavirus (COVID-19) is having on many aspects of our lives, and in particular, the significant challenge it is creating for small businesses across America. As a firm, our #1 focus is the safety and well-being of our clients and teammates, and we are leveraging all of the resources of PNC Merchant Services to support our clients through this challenging period.

 

Note on Fee Waivers:

We are proactively waiving or refunding select, recurring monthly account and service fees[1] for March and April, 2020, to help offset the impact that the Coronavirus may be having on your business. This includes the following monthly fees:

  • Clover® Security Plus
  • Clover® Software
  • Payeezy GatewaySM
  • Monthly Services Fee
  • Monthly Minimum Processing Fee

For more information on the proactive steps we've taken, visit the PNC Merchant Services Assistance section of the PNC COVID-19 response page.

  In 2018, Visa® announced that the capture and validation of a cardholder’s signature would be optional for all EMV®-enabled merchants. In light of the COVID-19 pandemic, effective May 14, 2020, Visa is extending the same policy change to all merchants, even if they have not deployed EMV chip capabilities, to reduce the need for customers to interact physically with POS terminals.

Employee & Customer Safety

Help protect your employees and customers
through regular cleaning

  • Encourage employees to wash hands well and regularly. 
  • Clean and sanitize your point of sale equipment, particularly screens and keypads.
  • Provide hand sanitizer at the point of sale.
  • Regularly clean and disinfect surfaces and high traffic and touch areas throughout the day.
  • Maintain a safe space between employees and customers – at least six feet. 
  • Recommend sick employees stay home, and prepare for absenteeism.

Minimize Card Handling Risk

Best practices to help accept card payments safely

  • Reduce Cardholder Interaction - Check out these practices[2] that can help you reduce unnecessary interaction with your customers.
  • Encourage Contactless payments – Clover devices and many terminals accept tap-to-pay, or mobile wallet payment.This guide may help you get started.
  • Offer customers the flexibility to pay from their checking account – the Clover Check Acceptance app allows you to digitally accept and remotely deposit checks, while minimizing your risk.


  • Modify your signature and tip settings on your Clover® devices so customers don't have a need to touch the device.
  • Skip the receipt – ask your customers if they’d like a receipt to minimize contact.
  • Consider using email and social media to communicate with your customers and update them on hours, specials and actions you are taking to help keep them and your employees safe.

Doing Business Online

Storefront closed? There are a number of ways
to keep your virtual doors open

  • Most devices allow hand-keyed transactions, or offer an online virtual terminal, to accept orders over the phone.
  • Main Street Insights transforms your payments data into valuable insights, such as identifying customers in delivery range, or understanding if peak times have changed.

In particular, we would highlight potential third-party apps and solutions that may help you establish or bolster your e-commerce capabilities and online ordering.[3]

  • Ecwid can help to setup an online store and website, or to add payments to an existing website.[4]
  • Clover Online Ordering can integrate with your restaurant's POS system and allow customers to place their order and pay you directly online.
  • ItsaCheckmate (www.itsacheckmate.com) can connect your Clover to your accounts at third party delivery sites.
  • Digital gift cards allow customers to support your business today, and send a gift to a friend (or maybe just treat themselves) to takeout or delivery today, or a visit in the future.

* Please note that PNCMS is not endorsing any third-party apps, including the apps noted above. It is important that you conduct your own review and due diligence of all apps that you consider using with your business, including apps that are compatible with your Clover devices. 




Stay Informed

Resources for business owners

  • Visit the Small Business Clients section of PNC's COVID-19 Resource page for information on the CARES Act including Small Business Administration (SBA) Paycheck Protection Program, as well as information regarding PNC's lending programs and deposit account assistance.  Included on those pages are the direct contact numbers for each area, ensuring you receive the fastest response time for your particular need.
  • For our clients over $5 million in annual revenue, you can leverage additional insights on our Corporate and Institutional Business Resiliency page.

Important Legal Disclosures & Information

  1. Fee waiver or refund does not include other account, transaction, or processing fees.

  2. http://click.broadcasts.visa.com/xfm/?35769/0/8a7980730ba7d7ef8f72d31d1b3dc468/lonew

  3. PNC Merchant Services is not responsible for third party apps or software. All apps are provided by third parties (including Clover, a First Data Company) and are subject to the terms and conditions of the app developer. All Clover software plans are provided by Clover. Availability of certain Clover software plans and apps may be based upon the Clover equipment you purchased or leased, as well as your industry. For more information contact your PNC Merchant Services account executive. Some apps may be available for download on your Clover device through the Clover App Market. The Clover App Market can be accessed through a Clover device or through the web dashboard. There may be fees associated with apps which are disclosed in the app market. You will be charged monthly fees for all Clover software packages except for Clover Go merchants with swipe and non-swipe pricing. These monthly fees may be changed at any time. For information regarding third party app fees and software fees, contact PNC Merchant Services support at 800-742-5030. Clover Go software fees are charged through PNC Merchant Services and apps are charged through the app market.

  4. While PNC is pleased to be able to make EcwidTM offers available to our customers, PNC does not provide the product or service, and makes no representations, warranties or guarantees regarding your use of Ecwid. Please note that PNC Merchant Services will earn commission if you choose to use Ecwid’s services.

The Clover® name and logo are owned by Clover Network, Inc., a wholly owned subsidiary of First Data Corporation, and are registered or used in the U.S. and many foreign countries.

Merchant Services are provided by PNC Merchant Services Company and are subject to credit approval. PNC Merchant Services is a registered trademark of The PNC Financial Services Group, Inc.

Payeezy Gateway is a service mark of the First Data Corporation in the U.S. and other countries.

Visa is a registered trademark of Visa International Service Association and used under license.

EMV is a registered trademark of EMVCo in the United States and is an unregistered trademark in other countries.

You will not be charged a fee for the Temporary License granted during the 30 day trial. The trial begins on the day you agree to the terms and conditions presented at mainstreetinsights.firstdata.com/login and ends 30 calendar days later. Once the trial period ends, you will need to sign the necessary contractual agreements to continue using Main Street Insights.

Ecwid is a trademark of Ecwid, Inc.

ItsaCheckmate is copyright of Checkmate.com Inc.

All other trademarks, service marks and trade names referenced in this material are the property of their respective owners.

Banking products and services and bank deposit products are provided by PNC Bank, National Association (N.A.), a wholly-owned subsidiary of The PNC Financial Services Group, Inc. and Member FDIC.

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.