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If you have questions or experience a disruption related to your PNC Merchant Services account, please call: (800)-742-5030
If you would like to talk to a specialist regarding different ways your business can accept payments online, please call: (888)-562-2300
We recognize the tremendous impact that the Coronavirus (COVID-19) is having on many aspects of our lives, and in particular, the significant challenge it is creating for small businesses across America. As a firm, our #1 focus is the safety and well-being of our clients and teammates, and we are leveraging all of the resources of PNC Merchant Services to support our clients through this challenging period.
We are proactively waiving or refunding select, recurring monthly account and service fees for March and April, 2020, to help offset the impact that the Coronavirus may be having on your business. This includes the following monthly fees:
For more information on the proactive steps we've taken, visit the PNC Merchant Services Assistance section of the PNC COVID-19 response page.
In 2018, Visa® announced that the capture and validation of a cardholder’s signature would be optional for all EMV®-enabled merchants. In light of the COVID-19 pandemic, effective May 14, 2020, Visa is extending the same policy change to all merchants, even if they have not deployed EMV chip capabilities, to reduce the need for customers to interact physically with POS terminals.
In particular, we would highlight potential third-party apps and solutions that may help you establish or bolster your e-commerce capabilities and online ordering.
* Please note that PNCMS is not endorsing any third-party apps, including the apps noted above. It is important that you conduct your own review and due diligence of all apps that you consider using with your business, including apps that are compatible with your Clover devices.
Fee waiver or refund does not include other account, transaction, or processing fees.
PNC Merchant Services is not responsible for third party apps or software. All apps are provided by third parties (including Clover, a First Data Company) and are subject to the terms and conditions of the app developer. All Clover software plans are provided by Clover. Availability of certain Clover software plans and apps may be based upon the Clover equipment you purchased or leased, as well as your industry. For more information contact your PNC Merchant Services account executive. Some apps may be available for download on your Clover device through the Clover App Market. The Clover App Market can be accessed through a Clover device or through the web dashboard. There may be fees associated with apps which are disclosed in the app market. You will be charged monthly fees for all Clover software packages except for Clover Go merchants with swipe and non-swipe pricing. These monthly fees may be changed at any time. For information regarding third party app fees and software fees, contact PNC Merchant Services support at 800-742-5030. Clover Go software fees are charged through PNC Merchant Services and apps are charged through the app market.
While PNC is pleased to be able to make EcwidTM offers available to our customers, PNC does not provide the product or service, and makes no representations, warranties or guarantees regarding your use of Ecwid. Please note that PNC Merchant Services will earn commission if you choose to use Ecwid’s services.
The Clover® name and logo are owned by Clover Network, Inc., a wholly owned subsidiary of First Data Corporation, and are registered or used in the U.S. and many foreign countries.
Merchant Services are provided by PNC Merchant Services Company and are subject to credit approval. PNC Merchant Services is a registered trademark of The PNC Financial Services Group, Inc.
Payeezy Gateway is a service mark of the First Data Corporation in the U.S. and other countries.
Visa is a registered trademark of Visa International Service Association and used under license.
EMV is a registered trademark of EMVCo in the United States and is an unregistered trademark in other countries.
You will not be charged a fee for the Temporary License granted during the 30 day trial. The trial begins on the day you agree to the terms and conditions presented at mainstreetinsights.firstdata.com/login and ends 30 calendar days later. Once the trial period ends, you will need to sign the necessary contractual agreements to continue using Main Street Insights.
Ecwid is a trademark of Ecwid, Inc.
ItsaCheckmate is copyright of Checkmate.com Inc.
All other trademarks, service marks and trade names referenced in this material are the property of their respective owners.
Banking products and services and bank deposit products are provided by PNC Bank, National Association (N.A.), a wholly-owned subsidiary of The PNC Financial Services Group, Inc. and Member FDIC.
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