Security & Privacy Center

Information, technology and offerings aimed at protecting
your personal and financial information.


Head shot of Deborah Guild.


Whether you do your personal or business banking with us – through an ATM, online, on your mobile device or at a branch – keeping the personal and financial information that you entrust to us secure is a priority for PNC.

Deborah Guild,
PNC Chief Security Officer

Our commitment to your data security and privacy

Why it’s Important to Reset Your User ID and Password Frequently

Every day, cyber criminals from across the world are scheming about ways to steal your data. They seem to be using increasingly sophisticated methods, which means PNC customers and consumers need to stay on high alert to help protect their personal information. You can help defend against cybercrimes by frequently updating your user IDs and passwords, and taking other actions to enhance your online and mobile banking security. Learn how to reset your user ID and passwords. 

If you are a PNC customer and have questions regarding account security, contact PNC Bank's Online Banking Team at 1-800-762-2035.


Watch Out for Text Scams

Some PNC customers have reported a recent scam by fraudsters sending text messages that appear to be official PNC communications. This is an attempt to steal your personal and financial information. Be wary of unexpected text messages, even those that appear to come from PNC, asking you to follow links and/or provide personal information.

While PNC may occasionally ask you to reply to a text message, we will never ask you to click a link from a text.

If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (

If you are a PNC customer and you believe you may have responded to a fraudulent text, email or phone call and disclosed personal information, immediately change your PNC password, then contact PNC Bank's Online Banking Team at 1-800-762-2035.

Warning signs and additional information about what to do if you receive a suspicious email or text message are posted on the PNC Update Center.

Contact Us

We stand ready to help guide you every step of the way and get your credit, identity and account information restored as quickly and completely as possible to minimize damages.

Stay informed of known issues impacting
PNC services and customers

Visit the
Update Center »


Report fraudulent or suspicious activity with your account

1-800-762-2035 »


Report a fraudulent message or phishing attempt

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Report a bug, vulnerability, or other system issue with our products or services

E-Mail »


Receive additional help and support

Customer Service »



Understanding and recognizing fraud is an effective way of helping to prevent it from happening to you. Learn about our tools to detect potential fraud before it's too late.

Reporting Fraud »

In the event you become a victim of identity fraud, the sooner you report fraud or identity theft, the faster PNC and the authorities can take steps to assist you.

Identity Theft Reimbursement Insurance »

If you become a victim of identity theft or fraud, we can help you recover some of the costs involved in clearing your name.

An Added Layer of Security »

Protecting your personal and financial information is one of our top priorities. That's why we offer you these security features that add a dual-layer of protection to your online account.

Learn How to Spot
& Report Phishing »

Phishing is a fraudulent attempt, usually made through e-mail or phone, including text messaging, to steal your personal information.

Set Up Account Activity Alerts »

Stay informed by setting up alerts and easily monitor your accounts via email or text message.

Detect and Remove Malware »

We have partnered with a leading expert in financial security, Trusteer Rapport, to offer online fraud protection software FREE to our customers.

Learn about how our products, services and account features help to protect you:

Using Online Banking »

EV SSL Certificates provide an extra layer of security that lets you know you are on the authentic PNC Online Banking site and can safely continue to sign on.

Using Your Card for Purchases »

Innovations in card technology, like EMV Chips, help to protect your personal information.

Shopping Online »

Protect yourself and your identity when shopping online with your debit or credit card, using services like Verified by VISA®.


Avoid Mail Fraud »

Protect yourself against fraud and identity theft by receiving your PNC Bank statements online rather than through the mail.


We protect your privacy. We follow a clear set of guidelines each time we talk with you about your accounts or share your information with others. Find out about our privacy practices:

View Our Privacy Policy »

We are committed to protecting your privacy by treating your financial and personal information responsibly.

View Our Online Banking & Bill Pay Guarantee »

We strive to protect your information and provide timely and accurate transactions.

News & Education

Being knowledgeable about security is your best deterrent against fraud.


Child Identity Theft and Sharenting

Well-intended parents may put their child at risk of identity theft by oversharing on social media.

3 min read


Stay Social Media Safe: 5 Ways to Avoid Identity Theft

Social media helps you connect with family, friends and colleagues, but the data you’re sharing can put you at risk of identity theft. Avoid these potential pitfalls.

3 min read


Learn How to Protect Yourself Online

Keeping your bank account information and personal data safe online is extremely important. Protect yourself from fraud by taking these six steps to prevent a potential event before it happens.

3 min read


Answer at Your Own Risk: 5 Things to Know about Vishing

Voice phishing, or vishing, is a tactic criminals use to steal information from unsuspecting victims. Here’s what you need to know.

3 min read


Do You Know the Most Common Types of Cybercrime?

October is National Cyber Security Awareness Month, making it the perfect time to find out what you know (or maybe don’t know) about keeping yourself and your information safe when it comes to cybercrime.

5 min read


Five Things that Shed Light on the Dark Web

It may seem a little spooky, but knowledge is power. PNC’s Debbie Guild sheds light on the mysterious dark web.

3 min read

Important Legal Disclosures and Information

Visa is a registered trademark of Visa International Service Association and used under license.

EMV is a registered trademark of EMVCo in the United States and is an unregistered trademark in other countries. FIRST DATA is a registered trademark of the First Data Corporation in the United States and other countries.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC